Executive Development Programme in Service Management: Management Skills
-- viewing nowThe Executive Development Programme in Service Management: Management Skills certificate course is a crucial programme designed to equip learners with essential skills for career advancement in the service industry. This course focuses on enhancing leadership qualities, strategic thinking, and decision-making abilities necessary to excel in service management roles.
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Course details
• Service Strategy: Understanding the concept of service strategy, its role in service management, and how to develop an effective service strategy.
• Service Design: Learning the principles of service design, including service blueprinting, service prototyping, and service design thinking.
• Service Transition: Mastering the process of transitioning services from design to operation, including service level management, capacity management, and availability management.
• Service Operation: Understanding the principles of service operation, including incident management, problem management, and event management.
• Continual Service Improvement: Learning how to continuously improve services, including the use of service metrics, service reporting, and service continuous improvement methodologies.
• Customer Relationship Management: Mastering the art of managing customer relationships, including customer communication, customer satisfaction, and customer loyalty.
• Human Resource Management: Understanding the role of human resources in service management, including employee engagement, employee development, and employee performance.
• Financial Management: Learning the principles of financial management in service management, including budgeting, cost control, and financial reporting.
• Supplier Management: Understanding the role of suppliers in service management, including supplier selection, supplier contract management, and supplier relationship management.
Note: The above list of units is not exhaustive and may vary based on the organization's specific needs and requirements.
Career path
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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