Advanced Certificate in Service Service Strategy Management
-- viewing nowThe Advanced Certificate in Service Strategy Management is a comprehensive course designed to enhance your skills in managing service strategies in today's fast-paced business environment. This course is vital in an era where service differentiation is crucial for organizations to thrive and stay competitive.
2,434+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course details
• Service Strategy Development: Understanding the primary components of service strategy, including service portfolio management, financial management, and demand management. This unit will cover how to develop and implement service strategies that align with business goals and improve customer satisfaction.
• Service Design: This unit will cover the best practices for service design, including service level management, capacity management, availability management, and IT service continuity management. Students will learn how to design services that meet customer needs and align with service strategy.
• Service Transition: This unit will focus on the processes and practices required to transition services into live operations. Students will learn how to manage risks, plan and coordinate resources, and ensure a smooth transition to the production environment.
• Service Operation: This unit will cover the day-to-day management of services, including incident management, problem management, and event management. Students will learn how to manage service delivery, ensure service availability, and maintain service quality.
• Service Improvement: This unit will cover the continuous improvement of services, including service measurement, service reporting, and service improvement planning. Students will learn how to identify opportunities for improvement, prioritize initiatives, and implement changes that drive business value.
• Service Portfolio Management: This unit will cover the process of managing the service portfolio, including service pipeline, service catalog, and retired services. Students will learn how to evaluate the value of services, make informed decisions about service investments, and manage the service lifecycle.
• Service Level Management: This unit will cover the best practices for service level management, including service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts (UCs). Students will learn how to negotiate and manage service levels, monitor service performance, and report on service level achievements.
• Financial Management for IT Services: This unit will cover the financial management of IT services, including budgeting, cost management, and chargeback. Students will learn how to manage service costs, allocate resources, and measure the financial impact of services on the business.
• IT Service Continuity Management: This unit will cover the best practices for IT service continuity management, including disaster recovery and business continuity planning. Students will learn how to identify critical services, assess
Career path
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate